Refund policy

Replacement will be provided only in cases where the product is received in a damaged or defective condition. No refunds or returns are permitted under any circumstances.

We do not accept parcel returns on the basis of like or dislike, change of mind, or personal preference. Replacement is available only for damaged or defective products.

To be eligible for a replacement, customers must provide a clear and continuous unboxing video recorded at the time of opening the package. The video must meet the following conditions:

• The video must start before opening the package and clearly show the sealed parcel
• The customer name and tracking ID must be clearly visible in the video
• The fully packed parcel must be shown properly before opening
• The unboxing must be recorded in one continuous shot
• No cuts, edits, pauses, stops, or transitions are allowed
• The product and the damage/issue must be clearly visible in the video

Parcel opening video is mandatory for raising any complaint.
No unboxing video = no replacement. Claims submitted without a valid unboxing video will not be accepted.

Reporting Timeline

Any damage, defect, or issue must be reported within 24–48 hours of delivery along with the required unboxing video and supporting images, if requested.